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DemoTest mode: Stripe payments in test mode (card 4242 4242 4242 4242, nothing charged). Orders stay drafts at Printful: nothing is produced or billed.

Delivery

To be reviewed by a legal professional before going live. This English version is a translation provided for convenience only; in case of discrepancy, the French version prevails. Each item is made to order with your face, then shipped by our production partner Printful.

Made to order

Your order goes into production once payment is confirmed. Production generally takes 2 to 7 business days depending on the product, before the parcel is handed to the carrier.

An order of several items may be produced in different facilities and shipped in several parcels.

Delivery times and costs

Delivery times (production and transit) and shipping costs depend on the products and the delivery country. They are shown in the cart and summarised on the payment page before you confirm your order. Shipping costs include all taxes.

The delivery time stated before ordering is binding on the seller as set out in Article 8 of the terms and conditions of sale (https://preprod.whatdaface.com/en/legal/cgv) and Article L. 216-1 of the French Consumer Code; if no time is stated, delivery takes place no later than 30 days after the order.

Delivery countries

We deliver to the countries offered in the cart's country selector, currently countries of the European Union. This list may change.

Tracking your parcel

As soon as your order ships, you receive an email with the parcel tracking number and link, when available. You can also check the status of your order using the link in the confirmation email.

Delivery address

Check your address carefully on the payment page: since orders go into production quickly, changes are not always possible. If the parcel is returned to the sender because of an incorrect or incomplete address, or because it was not collected, reshipping may be charged to you.

Late delivery

If your parcel has not arrived by the end of the stated period, contact us at [TO BE COMPLETED: contact email] with your order number: we will open an investigation with the carrier. Your rights in the event of late delivery (formal notice, termination of the contract, refund within 14 days) are described in Article 8 of the terms and conditions of sale (Articles L. 216-6 and L. 216-7 of the French Consumer Code).

Lost or damaged parcel

Until you take physical possession of the parcel, we bear the risk of loss or damage (Article L. 216-4 of the French Consumer Code). If there is a problem:

  • if the parcel is visibly damaged on delivery, report it to the carrier if possible; this helps the investigation but is not a condition of your rights;
  • take photos of the parcel, packaging, label and items;
  • write to us at [TO BE COMPLETED: contact email] with your order number and the photos, ideally within 30 days of receipt (or of the expected delivery date for a lost parcel);
  • if the parcel is lost or the item is damaged, we make it again and send it to you free of charge, or we refund you.

Customs

For deliveries within the European Union, you pay no customs duties and no customs formalities are required: VAT is included in the prices shown. If deliveries outside the European Union are offered in the future, any import duties and taxes will be stated before ordering.